Privacy Policy

Updated: June 2026

1. Introduction

AB Healthcare Training Solutions ('we', 'us', 'our') is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or enquire about our training services.

We are the data controller for the personal information we hold about you. This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Please read this policy carefully. If you have any questions, you can contact us using the details provided at the end of this document.

2. Who We Are

Business name: AB Healthcare Training Solutions

Owner: Aisling Brennan

Based in: United Kingdom

Website: www.abhealthcaretraining.co.uk

3. What Personal Data We Collect

We may collect and process the following personal data about you:

When you submit an enquiry through our contact form:

• Full name

• Job title

• Company name

• Email address

• Phone number (if provided)

• Details of your training requirements and any other information you choose to share

When you visit our website, we may also automatically collect:

• Technical data such as your IP address, browser type and version

• Information about your visit, including pages viewed and how you navigated the site

• Cookie data (see Section 9 for more information)

4. How We Collect Your Data

We collect personal data in the following ways:

• Directly from you — when you complete and submit our online enquiry form

• Directly from you — when you contact us by email or telephone

• Automatically — through cookies and similar technologies when you browse our website

5. How and Why We Use Your Data

We use your personal data for the following purposes:

To respond to your enquiry and provide our services

We use the information you provide to respond to your training enquiry, discuss your requirements, and provide a quote or recommendation. This is necessary for the performance of a contract or to take steps at your request prior to entering a contract.

To communicate with you

We may use your contact details to follow up on your enquiry or to send information about our services that you have requested. Our lawful basis for this is legitimate interests — specifically, our interest in communicating with prospective clients who have expressed an interest in our services.

To fulfil a training contract

If you book training with us, we will use your personal data (and that of your employees where relevant) to arrange, deliver, and certify the training. Our lawful basis is the performance of a contract.

To comply with legal obligations

We may process your personal data where necessary to comply with our legal obligations.

6. Who We Share Your Data With

We do not sell, rent, or trade your personal data to third parties.

We may share your data in the following limited circumstances:

• Service providers who help us operate our website or run our business (such as email providers or website hosting services), where they are bound by appropriate data protection obligations

• Where we are required to do so by law or by a regulatory authority

Any third parties we engage are required to handle your data securely and only for the purposes we specify.

7. How Long We Keep Your Data

We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected.

• Enquiry data where no booking is made: retained for up to 12 months

• Client and training records: retained for up to 6 years following the completion of training, in line with standard business and legal requirements

• Website usage data (analytics and cookies): in accordance with our cookie settings — typically no longer than 13 months

After the relevant retention period, your data will be securely deleted or anonymised.

8. Your Rights Under UK GDPR

Under UK data protection law, you have the following rights in relation to your personal data:

• The right to access — you can request a copy of the personal data we hold about you

• The right to rectification — you can ask us to correct inaccurate or incomplete data

• The right to erasure — you can ask us to delete your personal data in certain circumstances

• The right to restrict processing — you can ask us to limit how we use your data

• The right to data portability — you can request your data in a structured, commonly used format

• The right to object — you can object to us processing your data where we rely on legitimate interests

• Rights related to automated decision-making — we do not make automated decisions using your personal data

To exercise any of these rights, please contact us using the details in Section 11. We will respond within one month of receiving your request.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you are unhappy with how we have handled your personal data. The ICO can be contacted at www.ico.org.uk or by telephone on 0303 123 1113.

9. Cookies

Our website may use cookies (small text files placed on your device) — to improve your browsing experience and to understand how visitors use our site.

Cookies we may use include:

• Strictly necessary cookies — essential for the website to function correctly

• Analytics cookies — to help us understand how visitors interact with our website (for example, through Google Analytics)

• Preference cookies — to remember your settings and preferences

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

10. How We Protect Your Data

We take the security of your personal data seriously. We have put in place appropriate technical and organisational measures to protect your information from unauthorised access, loss, alteration, or disclosure.

Where we use third-party platforms or service providers to store or process your data, we ensure they meet appropriate security standards and are bound by suitable data protection agreements.

Please note that the transmission of information over the internet is not completely secure. While we take all reasonable steps to protect your personal data, we cannot guarantee the security of data transmitted to our website.

11. How to Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or have a concern about how we have handled your personal data, please contact us:

AB Healthcare Training Solutions

Contact name: Aisling Brennan

Email: enquiry@abhealthcaretraining.co.uk